Engaging experiences happen through Design Thinking when we put ourselves in the user's mind to deeply understand their needs, desires, actions and emotions.
Simplicity in both function and form has proven to be one of the critical design principles that enables the most productive and intuitive enterprise experiences.
Enterprise systems need to exhibit consistency of language, layout, functionality and form in order to reduce complexity and eliminate unnecessary mental processing.
To maximize productivity, business users need to have immediate and relevant feedback in response to their actions.
The most effective web, mobile, desktop and voice applications are predictable to their users, allowing them to quickly access deep functionality and understand rich data.
Great design provides clues and reminders so users can easily learn and remember how to accomplish their tasks when they return.
Clear, understandable and unambiguous metaphors and language are critical to the success of rich interactive experiences.